Lender Friend LLC · NMLS #2556222

Privacy Policy

Effective date: October 30, 2026

Who we are

This website, www.thelenderfriend.com, is operated by Lender Friend LLC, a third-party mortgage processing company located in Palm Coast, Florida (NMLS #2556222). In this policy, “we,” “us,” and “our” mean Lender Friend LLC.

Information we collect

When you use the contact form on this site, we collect the information you choose to provide: your first and last name, email address, subject, message, and the state you select. If you call or email us, we receive the information you share in that conversation.

Information collected automatically

This site is hosted on Squarespace. Squarespace may automatically collect technical information such as your IP address, browser type, pages visited, and cookies used to operate the site and measure traffic. See Squarespace’s privacy policy for details on how it handles this data.

Live chat and AI assistant

This site uses a live-chat and AI assistant widget provided by tawk.to. If you use the chat, your chat messages and visitor information (such as your name or email address if you provide them, your IP address, browser and device information, and the pages you visit) may be collected and processed by tawk.to and its AI providers in order to operate the chat. See tawk.to’s privacy policy for details. Please do not enter sensitive personal data, such as Social Security numbers or account numbers, in the chat.

How we use information

We use the information you send us to respond to your inquiry, discuss our processing services, and communicate with you about a business relationship.

How we share information

We do not sell your personal information. We share it only with service providers that help us run this website and our business, such as Squarespace, or when required by law.

Borrower information

This website is intended for mortgage originators, brokers, and lenders. Please do not submit borrower Social Security numbers, account numbers, or other sensitive borrower data through the website contact form or chat.

Data retention and security

We keep information only as long as needed for the purposes described or as required by law (mortgage records may be subject to legal retention requirements). We use reasonable measures to protect information, but no method of transmission over the internet is completely secure.

Your choices

You may ask us to access, correct, or delete the information you submitted by emailing onboarding@thelenderfriend.com or by reaching us through our Contact page.

Contact

Lender Friend LLC, Palm Coast, FL · NMLS #2556222 · Contact page: https://www.thelenderfriend.com/contact · 386-225-3503 · onboarding@thelenderfriend.com

Changes

We may update this policy from time to time. The effective date at the top shows when it was last updated.